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Search for available jobs by selecting your criteria below. All fields are optional. To apply, please send your resume to the contact listed in the job posting or use the "Contact this Employer" feature by logging in to your ALA account. If you are not a member of ALA, please create a login and password to use the "Contact this Employer" feature. All active ads are searchable by location and category. Duties and Responsibilities Provide support to staff and public workstations. Primary responsibility of this position is to support staff and public workstations by investigating and resolving computer hardware and software problems of end users.

Much of this work is done remotely with occasional need for physical visits to another area of the facility. Thorough understanding of documentation principles and updates. Must have: Ability to effectively and easily communicate technical topics to novices. Ability to project a positive, upbeat attitude and excellent interpersonal skills even under stress. Ability to work in a team environment. Ability to learn new and emerging technologies.

Understanding and utilize IT best practices. Ability to troubleshoot Windows and Windows XP workstations. Ability to troubleshoot Dell print devices. Thorough understanding of PC hardware, components and parts. Ability to document any and all workstation changes and updates. Understanding of troubleshooting ticket systems. Knowledge of workstation imaging software.

Knowledge of workstation security software. Understanding of Windows Registry and important keys. Experience with enterprise management software strongly desired. Web development skills strongly desired. Strong command line experience desired. Equipment Operation PCs, printers, library automation system, scanners, RFID scanners, self-check machines, faxes, self-check equipment, application software, and some PC hardware.

Must be able to lift 50 pounds. Works closely with supervisors and Training Team to manage library software training for library employees. Represents Carrollton Public Library with selected system software vendor for applications and software upgrades and at user group meetings.

Works closely with assigned ACS, Inc. Serves as advisor to the Library Web Page Committee. Provides professional reference services at the Adult Reference Desk as needed. This position reports to the Technical Services Manager. Essential Job Functions Coordinator Works closely with Innovative Interfaces to configure, test and adjust library software to meet policy and procedural requirements of library.

Works closely with Systems Assistant to maintain library database: reports, global updating, etc. Acts as communication conduit for ACS, Inc. City Network Help Desk, recording and following through on all problems reported to her team. Serves as contract compliance coordinator between software vendor, City IT Services provider, and library. Manages staff users in library automation system, sets up user parameters within the software, maintains documentation on all library decided parameters, institutes security policies and procedures.

Works with library electronic resources vendors to make selected databases available to Carrollton users and maintains records of use. Represents library with software vendor, the Library Web Page Committee and other libraries in the area in cooperative ventures. Manages all general training on the library information system and serves as backup for all departmental training functions.

Manages Electronic Classrooms at all locations. Implements semi-annual software upgrades from ILS vendor, tests software and trains staff on changes in software procedures. Provides statistical reports on a monthly basis to Technical Services Manager, responds to requests for reports from library and city staff and submits an annual report on system and Computer Support Crew activities.

Systems Administrator responsible for library automation system software, 3M Self-Check machines, bar code readers, receipt printers, subnet servers, and third-party software.